Sales Through Speech: Using Voice Assistants as a Marketing Tool

Sales Through Speech: Using Voice Assistants as a Marketing Tool

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Have you ever wondered how voice search is changing the world of digital marketing? This technology, once considered something out of science fiction, is now a reality, providing businesses with opportunities to connect and engage their audience. What does this mean for your business? How can you use voice search to improve the effectiveness of your marketing efforts? In this article, we’ll dive into voice search. We’ll discuss why integrating it into your business strategy is not just a passing trend but a necessary step. 

Imagine a world where potential customers can find everything they need by talking to you. It is no longer a fantasy. It’s a reality that is constantly evolving. So, how do you adapt to these changes? How to make the most of them? In the following sections, we’ll reveal the secrets of voice search that will keep your business ahead of the curve in this digital age.

Critical differences between voice search and text search

Voice search is converts how people find information, changing consumer preferences and influencing marketers’ SEO approaches. What differentiates it from text search?

  1. In voice queries, conversational tone is essential as it reflects human communication. Marketers must reconsider the choice of keywords and phrases, emphasising informal and human language.
  2. Due to the speed of speech compared to typing, users tend to express their thoughts in more detail in voice queries. This impacts SEO strategies by prioritising longer keywords and more complex phrases.
  3. The advent of voice assistants such as Siri and Google Assistant provides contextual understanding, allowing content to be created based on users’ previous queries and their current context. It opens up opportunities for customised content creation.

(by Crossnetics)

  1. Voice queries are often demand-driven, requiring companies to respond quickly with precise solutions that meet customer needs.

(by Crossnetics)

Voice Search and SEO: Adaptation and optimisation

Voice search is coming to SEO with stunning changes, forcing marketers to rethink established approaches and develop more sophisticated strategies. This innovative method of information retrieval requires not only a new kind of keywords and content but also an in-depth understanding of consumer behaviour. Now that users can search for information on the go by simply asking questions about their devices, it is imperative to create content that is not just visible but also as relevant as possible to their immediate information needs.

Voice search brings with it the need to rethink traditional SEO strategies:

  • A shift from formal written language to a more natural, conversational style is required. Content needs to be more than just informative but flexible enough to reflect natural human dialogues. This change in content writing helps make content more relevant to voice queries and improves user interaction.
  • Given that voice queries tend to be longer, it’s important to optimise content for specific keyword phrases. To do this, you need to incorporate these phrases into the text and ensure that they blend seamlessly with user queries.
  • Since many voice queries are in the form of questions, you should create content that answers these questions directly. For example, you can develop FAQ sections and articles that answer frequently asked questions in our industry.
  • The importance of search increases as many voice queries relate to immediate local needs. Accurately optimising ads with keywords and phrases, as well as providing clear and relevant information about a company’s location and services, becomes paramount.
  •  As voice search often extracts answers from the snippets at the top of Google’s search results, brands should aim to rank for these positions. When creating content that effectively responds to specific user queries, it is essential to consider the critical differences between voice and text search.
The pie chart above visualises various voice search usage statistics, illustrating the proportion of people using voice search for different purposes or in different contexts.

Key differences between voice search and text search

Voice search poses challenges for marketers because it differs from the usual information retrieval patterns. Unlike text queries, voice search typically uses a conversational style consisting of complete sentences or questions users ask their devices. As a result, content must not only be informative but also sound natural to provide answers, mimicking human interaction.

In addition, because of the speed of speech compared to typing, voice queries are often more detailed. As a result, SEOs are focusing on longer keyword phrases that blend better with natural language.

This table provides an overview of how voice and text search differ in terms of their focus, dependence on location, language use, and the nature of the search queries.

This table provides an overview of how voice and text search differ in terms of their focus, dependence on location, language use, and the nature of the search queries.

Voice search technologies are evolving in their ability to capture and understand context. For example, if a user asks about the weather and hears, “How about tomorrow?” intelligent assistants like Siri or Google Assistant retain the context of the conversation. And provide an appropriate response.

In addition, voice search is often driven by a need for information, which puts a premium on companies providing quick and accurate answers.

In these situations, voice search becomes more than just a convenience – it becomes necessary for consumers seeking real-time information. Whether you’re driving and need to find a petrol station or cooking and need a recipe, voice search provides instant answers. Combining voice search with technology creates an integrated user experience where voice commands control various devices and services. This allows users to access information or perform tasks effortlessly. As such, businesses must develop long-form content that can easily interact with other technology solutions.

Understanding the differences between voice and text search highlights the need for changes in SEO practices. Content now needs to be written in a way that sounds natural conversational and directly answers users’ questions. Keywords need to be longer and more specific to match voice queries. Local SEO is becoming increasingly important as many voice queries depend on a company’s location and require online listings. To remain relevant and visible in the voice search era, companies must rethink their SEO strategy and approach to content.

Integrate voice search into your company’s marketing.

Using voice search in a company’s marketing strategy opens up opportunities for interactive customer engagement. This technology lets you understand what users want and offer them more personalised and timely solutions. Here are some examples of how voice search can be used in marketing:

  1. Optimising for queries: If you run a restaurant, it will be helpful to create content that answers questions such as “Which restaurants are now open late at night? Where can I find gluten-free food?”. This way, you’ll be able to cater to users who use natural and specific queries.
  2.  Using longer keyword phrases: Suppose you have a shop that sells electronic gadgets. Developing buyer’s guides with longer keyword phrases such as “What is the best smart fitness watch with long battery life?” will help attract the attention of customers looking for specific products.
  3. Create targeted content: If you provide flower delivery services, show your uniqueness in the local market by optimising your content for queries such as “Where can I buy fresh roses nearby?”. This uniqueness will attract customers looking for local services.
  4. Adapting to queries: A smart home assistant can offer personalised recommendations based on the user’s preferences and previous interactions. For example, it can suggest, “Let me prepare your shopping list for the week,” based on the last queries about shopping preferences.

 

By implementing these strategies, companies not only increase their visibility in voice search results but also build stronger relationships with customers by providing relevant information that meets their immediate needs in an easily accessible way.

Above is a hypothetical graph showing the impact of voice assistants on Amazon’s sales over several years. The solid line shows sales before the widespread adoption of voice assistants, and the dashed line shows sales after their introduction.

Challenges of voice search 

For integration into marketing strategies, the challenges of voice search need to be carefully considered. There are vital areas that need attention:

  1. Reduced direct traffic to websites. Voice assistants often answer user queries, bypassing the need to visit websites. As a result, the number of visitors to websites may decrease.
  2. Voice recognition accuracy. Understanding voice commands can be complex due to differences in accents and dialects. Systems must continually improve the accuracy of speech pattern recognition.
  3. Privacy issues. The constant “listening” that voice-controlled devices require raises privacy issues and can lead to user concerns about data security.
  4. Monetisation issues. Traditional advertising methods need to fit better with voice search, necessitating the search for approaches that allow brands to generate revenue without compromising the user experience.
  5. Query processing. While voice search handles simple queries well, it can struggle with more complex and nuanced queries. Developing systems to handle a wide range of user queries efficiently is a significant challenge.

Final thoughts

In conclusion, digital marketers need to recognise the growing influence of voice search. Proactive brands that adapt and embrace these changes are more likely to succeed in the era of voice technology. Now is the time to take action by integrating voice search into your marketing strategy, learning approaches to SEO and content, and staying prepared for the ever-changing needs of your audience. Take on the challenges responsibly and remain committed to privacy and innovation. By embracing voice search as a valuable tool to achieve your marketing goals, you will strengthen your position in the marketplace.

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